At Digital Engineer, we strive to provide high-quality products and services. However, if you're not fully satisfied with your purchase, we offer a return service with the following conditions:

Eligibility for Return

• Valid Reason Required: Returns can only be made if the product or service has a valid reason for the return, such as damage, defect, or incorrect item delivered.
• Order Number: To initiate a return, you must provide the Order Number that you received when purchasing the product or service. This ensures that the return is valid and can be verified in our system.
• Condition of the Product: The product must be unused, undamaged, and in its original packaging. In cases where services have been activated or consumed, returns will not be accepted.
• Timeframe: You must request the return within 7 days from the date of purchase or service activation. Returns requested after this period will not be eligible.

Return Process

1. Contact Us: To begin the return process, please contact our support team at return@digengineer.com . Provide the Order Number along with a clear description of the issue or reason for return.
2. Verification: Our team will review your request to ensure it meets the return criteria. We may ask for photographic evidence or additional details if necessary to verify the reason for return.
3. Approval: Once your return is approved, we will guide you through the next steps. You may need to send the product back to us (if applicable).
4. Refund: Upon receiving the returned product or confirming the return reason, we will issue a refund or replacement depending on your preference. Refunds will be processed within 7-10 business days. The refund will be issued to the same payment method used at checkout.

Exemptions to Return

• Non-Returnable Products: Certain products and services are non-returnable due to their nature, such as digital products, software, and services that have already been activated.
• Customized Products: If the product was customized or made-to-order, returns will not be accepted unless there is an issue with the quality or functionality of the item.

Automation Services Payment Policy

For our Automation Services, we understand that trust is crucial. To build that trust, we have implemented the following payment structure:

1. Setup First: There will be no payment required upfront to start the setup for automation services. We will begin the setup process immediately after your confirmation and provide you with a clear timeline for the service delivery.
2. Payment After Setup: Once the setup is complete and you are satisfied with the initial configuration, payment will be requested. This ensures you only pay for services you have already seen and tested, which increases transparency and trust.
3. Payment Methods: We offer a variety of payment methods for your convenience, including credit card and bank transfers. Please ensure the payment is made as soon as you approve the final setup to avoid delays. [ only in Qatar ] Paypal is the only method for now is working on the website.

Contact Information

For any questions regarding our Return Policy or Automation Services, please contact us at:

• Email: return@digengineer.com
• Phone: +974 51785878